Total customer satisfaction
The relationship between Saia LTL Freight and our customers is remarkable, in that we push each other to higher levels of performance.
As revolutionary as our Customer Service Indicators are, our customers challenged us to take it even further.
So we created the Saia Xtreme Guarantee®, the only LTL program that guarantees performance at every stage of a shipment - pick-up through invoicing - or your money back:
We not only measure our Customer Service Indicators; we guarantee them for each and every shipment.
Our Xtreme Guarantee service includes:
Click here to register*
- Pick-up Performance - Pick up shipment on day promised
- On-time Delivery - Delivered on time as posted in our published transit times
- Claims-free Service - Delivered without exception
- Claims Under $1,000 Settled within 30 Days - Resolution in writing within 30 days of a claim
- Invoicing Accuracy - Accurate invoice the first time
and join over 18,000 customers who are already taking advantage of our Xtreme Guarantee.
*Rules: Click here to review our Xtreme Guarantee Rules
In the event that you do have to file a claim, our online access to claim forms
is quick and simple.