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SERVICES RESOURCES ABOUT CONTACT US CAREERS XTREME ASSURANCE

Our Xtreme Guarantee means total customer satisfaction

At Saia, we're committed to exceeding your expectations. We're so committed to your total customer satisfaction, that we've put ourselves on the line with our industry-exclusive money-back guarantee. Saia is the only LTL carrier to guarantee performance at every stage of a shipment - from pick-up through invoicing and documentation follow-up. Rest assured that we stand behind our commitment each and every time.

We not only measure our Customer Service Indicators; we guarantee them for each and every shipment.
Our Xtreme Guarantee service includes:
  • Pick-up Performance - Pick up shipment on day promised
  • On-time Delivery - Delivered on time as posted in our published transit times
  • Claims-free Service - Delivered without exception
  • Claims Under $1,000 Settled within 30 Days - Resolution in writing within 30 days of a claim
  • Invoicing Accuracy - Accurate invoice the first time
  • Proof of Delivery Turnaround within 5 minutes - Electronic POD available from centralized customer service within 5 minutes

Click here to register* and join over 10,000 customers who are already taking advantage of our Xtreme Guarantee.

In the event that you do have to file a claim, our online access to claim forms is quick and simple.

*Rules: Click here to review our Xtreme Guarantee Rules

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