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Frequently Asked Questions

This document is intended to provide answers to the questions most often received by Saia.

  • Account Login (Saia Secure)

    • How do I request a User Id and Password?

    • Did you forget your password?

      Forgot Password

      Enter e-mail address associated with your account. A reminder will be sent. If you did not provide an e-mail address, then you can contact Customer Service for further assistance.

    • Why would I need to use Saia Secure?

      Saia offers a variety of options via our secure site. All secure functions as associated to account information.

    • How long does it take to receive authorization for the secure section of the Saia site?

      The turnaround time is approximately 48 hrs. This application involves sensitive business information and therefore, we have to verify your registration information.


  • Browser Information

    • I am having trouble viewing your site.

      This website is designed to work with all browsers version 8.0 and above. The site is best viewed with the latest versions, to download go to www.browsers.com for the latest versions.

    • I can’t see the whole site, the right side is cut off.

      If using Windows, go to: START->SETTINGS->CONTROL PANEL->DISPLAY->SETTINGS->SCREEN AREA and set your resolution to 800x600 or larger.


  • E-Billing

    • Does E-billing mean that my invoices will arrive via e-mail?

      As soon as a E-billing request has been made, you will receive regular e-mails to which the latest invoice is attached. You can view your electronic invoice within e-mail. The invoice will be presented in portable document format (PDF) which is a clear replication of the traditional paper bill.

      In addition, you can save this file to your computer for future reference.

    • What can I do with an invoice in PDF?

      • Save to your own system or PC
      • Print the document
      • Fax the document
      • Attach document to an e-mail
      • Create copy invoices on demand
    • What do I need to receive invoices electronically?

      To receive bills electronically, all that you require is Adobe Acrobat Reader be installed on your computer.

    • How do I get Adobe Acrobat Reader software?

      This can be downloaded free of charge from our website. Or you can visit Adobe on-line at www.adobe.com.

    • Do I need a user ID and password?

      Yes, you must have Saia Secure access to request our E-billing option. If you need to request and Id and password, please click here. Keep in mind, you choose your own ID and Password.

    • Will E-billing cost me anything?

      No. All Saia Secure customers can receive an electronic invoice in PDF attached to an e-mail free of charge.

    • Who do I call if I have questions about my invoice?

      If you need assistance with your invoice please reply to the email received or call Customer Service at 1-800-765-7242.

    • Who do I call if I forget my password?

      We encourage each customer to enter an e-mail address when requesting your id and password. If you have forgotten your ID or password, you can simply click here and enter the required information.


  • E-pay

    • What is E-Pay?

      E-pay is a secure, fraud resistant electronic transfer of an authorized payment from a company/consumer's checking or savings account into the account of Saia.

    • What forms of payment are accepted on E-Pay?

      E-pay accepts company and personal checks or savings accounts ONLY.

    • How do I access E-pay?

      E-pay can be accessed via Saia Secure. Complete the registration process. Enter pertinent information and your E-pay options will be available at next Saia Secure sign-in.

    • Do I need a user ID and password?

      Yes, you must have Saia Secure access to request our E-pay option. If you need to request an ID and password, please click here. Keep in mind, you choose your own ID and Password.

    • Who is eligible for E-pay?

      At this time, E-pay is available to U.S. customers only. Only customers with accounts in good credit standing will be allowed to use E-pay.

    • Will E-pay cost me anything?

      No. All Saia Secure customers can receive an electronic invoice in PDF attached to an e-mail free of charge.

    • When will the E-pay funds be withdrawn from my account?

      E-pay funds will be processed on a weekly basis.

    • Who do I call if I have questions about my invoice?

      If for any reason you have questions about your billing, please contact Customer Service.

    • Can I pay multiple accounts through this program?

      Yes, as long as each Saia bill is paid from the same bank account, you can sign up multiple accounts under the E-pay service.

    • What if a payment is rejected by the bank?

      Payments may be rejected by a financial institution for insufficient funds, closed accounts or other reasons. When a payment is rejected, you will be notified via e-mail of any E-pay returns. If your payment is rejected for any reason, Saia reserves the right to charge a processing fee on your next bill. Saia also reserves the right to discontinue your participation in E-pay.


  • General Questions

    • Is there any type of freight Saia does not transport?

      Although we ship an array of freight, there are certain articles that Saia cannot ship, including (but not limited to) antiques, works of art, explosives, temperature controlled material, currency, and hazardous waste. For complete details, view our Rules and Special Charges information page, or contact your local Saia Motor Freight facility.

    • What type of equipment is offered by Saia?

      To view a list of our equipment, please click here.

    • How do I calculate the density of my freight?

      To obtain the cubic dimensions of a shipment: measure length, width and height. Next multiple length, width and height to calculate the cubic dimension in inches. To convert cubic inches to cubic feet, divide cubic inches by 1728 (the number of cubic inches in a cubic foot). To determine density, divide the weight of the shipment by the number of cubic feet.

    • How do I determine what class my freight is?

      Freight classification is the description of goods used as a standard to uniformly identify and rate items of transport by a carrier. Saia uses the National Motor Freight Classification (NMFC), which takes into consideration the different qualities of an article of freight, along with the other cost factors to determine the classification.

    • Who do I call for special handling needs?

      You may call Saia’s Centralized Customer Service department at 1-800-765-7242 ext. 4050

    • I have billing questions, who do I contact?

      You may contact our Rates Department at 1-800-950-7242 ext. 2350

    • How should I package my freight?

      All freight should be packaged according to the NMFC classification requirements for each described item being shipped. In any case, all freight must be packaged in a manner suitable to withstand the rigors of LTL general commodities transportation. If the product is of a nature requiring specific handling, such instructions or other markings should be on the outer packaging itself (eg. this end up, fagile-top load only, do not double stack, directional arrows, etc.). Large shipments of multiple packages should be palletized and stretchwrapped, bundled, tied, or banded together. None of the product itself should ever be exposed and should always be contained within a carton, crate, or other protective device or container.

    • How should I label my freight?

      Each package of every shipment must have a label to signify the shipper and consignee, the COMPLETE physical address of each (to include ZIP CODE), and such label must be clearly legible. These labels should be placed in a conspicuous place on each item shipped. Additional information such as shipper and consignee phone number, bill of lading number, purchase order number, carrier pro number, and date shipped are items that when printed as part of the shipping label, assist the carrier in matching the freight to the proper shipment and/or owner of the goods.

    • What kind of expedited services does Saia offer?

      We offer Saia Guaranteed Select® please click here for more details.

    • How do I schedule a pick-up?

      To schedule a pick-up, simply contact your local Saia Motor Freight terminal.


  • Imaging

    • How can I obtain a proof of delivery (POD) or delivery receipt?

      If you have received your secure password, you can simply select the Imaging option under Saia Secure. If you have NOT received your secure site information, you can select the option under Tracking/Tracing.

    • Can I access my Bill of Lading/PODs on-line?

      Yes, Saia offers image retrevial via our secure section of the website. If you would like to request secure information, please click here.

    • How long are documents available on-line?

      Images are available on-line for up to 90 days. Should you request an image older than 90 you do have an option to request a POD fax.

    • What is a freight bill/pro # and how should it be entered?

      Freight bill /pro # is a number assigned to each shipment by the carrier and used for tracking the shipment to its destination. Freight bill numbers vary in how they are formatted. At Saia, we check status by the nine digit number (no dashes). The last digit is a check digit and is not needed for tracking purposes.


  • Rate Quote

    • How much will it cost for my shipment?

      If you have received a secure password, please click here. For a general rate quote, click here.

    • Do I have to register to receive a rate quote?

      No, we offer a “general” rate quote option. If registered, our Secure Rate Quote gathers information based by customer account code.

    • What is the quote # on my on-line rate quote used for? Should I include on my Bill of Lading?

      The quote number is assigned as requested and is used when invoicing your shipment. Although it is not required, you should reference this number on your Bill of Lading for tracking purposes.


  • Shipment Information

    • How do I get information about my shipments?

      We offer a variety of ways to get your answers:

      • We offer on-line tools such as Tracking, Rating, Transit Times, Imaged Documents, and various customized functions
      • You may contact our Centralized Customer Service Department
      • You may utilize our IVR – Interactive Voice Response system
      • You may contact your local sales representative
      • You may utilize our EDI capabilities

  • Tracking / Tracing

    • What is a freight bill/pro # and how should it be entered?

      Freight bill /pro # is a number assigned to each shipment by the carrier and used for tracking the shipment to its destination. Freight bill numbers vary in how they are formatted. At Saia, we check status by the nine digit number (no dashes). The last digit is a check digit and is not needed for tracking purposes.

    • What options can I use to trace my shipments?

      At Saia, we offer a variety of tracing options:

      • Pro - (Number assigned to each shipment by carrier for tracking purposes)
      • Bill of Lading – (Legal contract between the shipper and the carrier for the transportation of goods)
      • Shipper - (Number that shipper assigns to shipment)
      • Partner - (Partner’s pro #)
      • P.O. - (Vendors Purchase Order number)
    • What is a POD fax?

      This is a signed copy of the delivery receipt by the consignee

    • What is the average turn around time on a POD fax?

      Average time to receive a requested POD fax is less than 5 minutes


  • Transit / Service Coverage

    • How do I determine if a destination point is served direct?

      Our on-line service coverage displays information such as points served, terminal locations and transit time calculator.

    • Does Saia offer complete coverage of the United States?

      For partner information click here

    • What is the timeframe to schedule a pick-up to meet transit times provided with the calculator?

      A pick-up request should be phoned in as soon as available. Pick-up request received after 3p.m. can possibly be scheduled for the following business day.